Terms & Conditions

Our terms and conditions


DRM has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law we disclaim all warranties of any kind with respect to the cntent of this web site.
DRM shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of DRM.
All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers.
You should make sure that you carefully read all product packaging and labels prior to use.
If you have, or suspect you may have a health problem you should consult your doctor.
Please consult your doctor before taking any new product, particularly if you are already under medical care.
Any links on this web site to other web sites are provided for your interest only and DRM has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
This web site should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which DRM may accept or decline in its absolute discretion without having to give a reason.
A confirmation email is notification that we have received your offer on our web site. A contract is deemed to be made at the point of a sale invoice being issued by DRM.


Once your order is placed we may not be able to cancel or change it.
If you made a mistake when ordering, please contact us immediately preferably by phone or email (see below).
We will cancel and refund your order in full at any time before shipping has taken place, and you may return any unopened and unused goods for a full refund up to 30 days after your order arrives. UK law forbids the pharmacy from accepting back any prescribed medications once they have been opened.
If for some reason you need to return any supplied treatments, please contact our office (see below).

Supply and delivery

With respect to the supply of products to outside the EU, you understand that this supply is subject to the control of the Customs and other agencies as they cross the border into your country, which may result in delay or non-delivery of your order.
DRM will, at our discretion, reship or refund any orders that are not delivered to you in a reasonable time frame, provided this non-delivery is not a result of fault or negligence outside of our control.
Your order will normally be despatched on the day of your order if received before 1P.M (not weekends or holidays) and on the following working day in all other cases.
Orders are sent using Royal Mail services. Wherever possible by the fastest and most secure method available at the time of ordering. Most orders to the UK should arrive the next working day following shipping. Please allow 10 days for International delivery.
Please allow extra time in case of postal delays and take seasonal delays into account.
You should receive tracking information once your order has shipped and we will also supply this by request.
You can track your order by following the above logo or this link.
These terms and conditions do not affect consumer statutory rights.
Errors and omissions excepted.